Automatic CC on support requests
In the previous version of the support system, creating a support ticket would automatically add CCs of the users from the project, allowing my team to see all the tickets created by anyone.
Now I need to manually add every people for them to be aware of what's going on.
Visibility of the support tickets directly from the console was also not a bad idea.
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We have a feature we can enable on demand, that is close to CC on support tickets.
We can enable Organization ticket visibility - meaning that all users in the Organization are able to see (and comment if needed) all tickets in the Organization - for all projects.
For some Orgs, this is acceptable, for some it is not.
Details here - https://support.upsun.com/hc/en-us/articles/39040205427858-Seeing-all-support-requests-for-your-Organization
Organization owner needs to request for this change.
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