Milos Knezevic
Articles
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Migrating project to a different region
To host your project data, Platform.sh offers several regions. You specify a region when you create a project. You can also migrate the project to another region after it’s created. We encourage ev...
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Error when adding a subdomain: "The server could not comply with the request since it is either malformed or otherwise incorrect"
You may encounter this error: "The server could not comply with the request since it is either malformed or otherwise incorrect" when trying to add a subdomain to a project. That may occur whenever...
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How to configure routes?
All redirects and rules on how traffic - external requests are directed are handled by defining routes in a .platform/routes.yaml file in your project repository. You might need to control how peop...
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How to gain access to billing?
If you wish to have access to billing settings, you need to be an organization owner or be an organization user who has been granted the Manage billing permissions. To grant these permissions, the...
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How to set up redirects?
Managing redirection rules is a common requirement for web applications, especially in cases where you do not want to lose incoming links that have changed or been removed over time. You can manage...
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How to configure wildcard routes?
Platform.sh supports wildcard routes, so you can map multiple subdomains to the same application. Both redirect and upstream routes support wildcard routes. Prefix a route with an asterisk (*), for...
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How to monitor a project?
All of our Dedicated clusters are monitored 24/7 to ensure uptime and to measure server metrics such as available disk space, memory and disk usage, and several dozen other metrics that give us a c...
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How to contact Support
You can contact Upsun Support by submitting a support ticket.If your plan includes a Customer Success Manager, you can escalate existing tickets to them if needed.Note: Upsun Support does not provi...
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Error: "Permission denied" (publickey) when trying to SSH
You may see this error "Permission denied (publickey)¨ when trying to SSH into a project. To troubleshoot this, make sure your public key has been uploaded to your user account. Check it in the Pl...
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SPF & DKIM Records for Sendgrid
You can request to get the SPF & Domainkeys (DKIM) DNS records for a specific project by opening a support ticket, if the project has Enterprise/Elite plan.Setting up SPF and DKIM for your project ...