Milos Knezevic
Articles
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error: 502 Bad Gateway
If you see 502 Bad Gateway errors when accessing your app, it indicates your app is crashing or unavailable. Typical causes and potential solutions include: Your app is listening at the wrong pl...
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Access app via SSH
To access an app in a given environment via the CLI, run the following command: platform ssh --project PROJECT_ID --environment ENVIRONMENT_NAME --app APPLICATION_NAME Replace each of PROJECT_ID, E...
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How to add custom domains to non-production environments
Adding a custom domain to a non-production environment (i.e. staging and development) is currently a feature undergoing customer beta testing. Access to the beta testing phase is available to all o...
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Not able to SSH to a project
If you are unable to connect to your server (app container) using SSH, a common cause is an unstable internet connectivity. Please first check your internet connectivity and ensure it's stable. Yo...
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Credit card expiring soon
If your credit card is near to expire, a new valid credit card should be added to the console, under the billing settings. To add a credit card, please follow the steps explained in this article Ho...
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Organization will be suspended soon
When receiving an email saying that your organization will be suspended soon, that means that the trial period for both your projects and your organization has ended, so a valid payment method shou...
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SOC2 Compliance
Upsun provides a Platform as a Service (PaaS) solution and has many customers that require us to maintain various cloud compliance certifications (e.g. to be SOC2 compliant). These certifications c...
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Error: "You do not have permission to access this project"
There are certain cases where you can see the project listed, but you cannot access it. Users can see projects in console if they have the List projects permission, but without granted access to th...
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How to decrease storage?
To decrease storage on a project, you will need to raise a support ticket for a Support Engineer to review and perform the downsize. This is to ensure that data on the project is not at risk of acc...
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How to deactivate an environment?
If you have environments you aren’t using, you may want to deactivate them to save resources for what you need. To deactivate an environment, you need to be an admin for the project or the given en...