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Milos Knezevic

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Recent activity by Milos Knezevic
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  • How to contact Support

    1. General
    2. FAQ

    You can contact Upsun Support by submitting a support ticket.If your plan includes a Customer Success Manager, you can escalate existing tickets to them if needed.Note: Upsun Support does not provi...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Error: "Permission denied" (publickey) when trying to SSH

    1. Account
    2. Access

    You may see this error "Permission denied (publickey)¨ when trying to SSH into a project.  To troubleshoot this, make sure your public key has been uploaded to your user account. Check it in the Pl...

    • Edited
    • 1 follower
    • 0 comments
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  • SPF & DKIM Records for Sendgrid

    1. Project Management
    2. Emails

    You can request to get the SPF & Domainkeys (DKIM) DNS records for a specific project by opening a support ticket, if the project has Enterprise/Elite plan.Setting up SPF and DKIM for your project ...

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    • 1 follower
    • 0 comments
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  • How to configure DNS

    1. Project Management
    2. Domains / CDN

    You manage your domains via your DNS provider. The domains will need to point to either the region where the project is hosted or to Fastly CDN when it is included in your plan. Pointing to the Re...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • How to download logs

    1. Project Management
    2. Logs

    You can access and download logs on your projects to get details on how your project and app are behaving. You can use both Platform.sh CLI and SSH to get to logs. Depending on your project type, l...

    • Edited
    • 2 followers
    • 0 comments
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  • Git Integrations

    1. Project Management
    2. Project Settings

     Store your code in a linked third-party repository for your Upsun project. You can integrate to Bitbucket, GitHub, GitLab or create a custom integration.To set up the integration, follow the gener...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • How to access a worker via SSH

    1. Services
    2. Other Services

    Platform.sh allows you to connect to the worker instance through SSH to inspect logs and interact with it. To access the worker container, use the platform ssh command and --worker switch in the Pl...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • How to restore a backup

    1. Project Management
    2. Backups

    You can restore your environments to a previous point in time using the restore backup feature. When backup is restored, the data and code from the backup are written to the target environment to e...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • error: The environment <environment name> is currently building, and therefore can't be deleted

    1. General
    2. FAQ

    To delete an environment, all its containers need to be up and running. Any stuck processes running on the app container like long-running crons will prevent the deletion process to complete. You c...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • How to increase SendGrid credits

    1. Project Management
    2. Emails

    SendGrid credits limit get automatically reset. When the SendGrid user reputation or delivery rate is low, the automatic credit reset process will stop in order to protect SendGrid from being block...

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    • 1 follower
    • 0 comments
    • 0 votes